Shipping

Policy Information

Shipping Policy

Free and subsidized shipping is only for NEW, full price gear in stock at The Windsurfing Shed at the time your order is placed. Products that are not in The Windsurfing Shed inventory and need to be ordered may be subject to normal shipping charges. All products "on sale" will incur freight charges. All used and consignment equipment will incur freight charges.

All accessory orders, for in-stock products, over $200, ship free anywhere in the continental Australia, with exceptions as noted:

• Sails
• Windsurf boards
• Booms

Freight Cost

Please call us at 0414 665 147 for any of your shipping questions. We ship Transdirect or Smartsend unless otherwise specified.

Your order will normally ship within five working days. If for any reason your order will not ship within five working days you will receive an email explaining the reason for the delay and the estimated shipping date.

Shipments and Claims

Freight claims for damage reported after our customers receive and sign for their shipment cannot be honored. Shipments from The Windsurfing Shed MUST be inspected BEFORE signing and any damage reported at that time. Without customer inspection the freight companies assume that the damage occurred after delivery and that the freight company cannot be held responsible.

Return Policy

We here at The Windsurfing Shed value your business, and we will do whatever we can to make sure you are happy with the products you purchase from us. Unused merchandise may be returned within 30 days of purchase, with a copy of your sales receipt, for a refund or store credit. Unfortunately we are unable to issue a refund for any shipping charges incurred. All orders for closeout items are final.

After 30 days, all sales are final.

When sending an item back, please include a copy of your receipt and a brief description of what you would like us to do. Doing this will greatly help us to process your return in a speedy manner!

Merchandise that has been used cannot be returned.

Special order items that The Windsurfing Shed does not normally stock may be returned solely at the discretion of The Windsurfing Shed. A restocking fee of 30% may apply.

You guys messed up my order! What should I do?

While we try our very best to be perfect, sometimes mistakes do occur. If you think we messed up, please give us a call at 0414 665 147 or send us an email so we can investigate the issue.

If we did indeed make a mistake, we will do everything we can to make it right for you. If you received the wrong item, or the right item in the wrong size, we will immediately send you the right one if we have it in stock. We will arrange the return of the incorrect item by having it picked up from you, or by mailing you a shipping label so you can return it at your convenience. We will cover all costs associated with returning the mistaken item and shipping you a replacement.

I still have questions! What should I do?

If you have any questions, please call us at 0414 665 147 to speak with a member of our friendly sales staff. The Windsurfing Shed deeply respects your privacy. We will never rent or sell your personal information, and we will never willingly share your personal information with unaffiliated third parties.

Privacy policy

When you place an online order with The Windsurfing Shed, we collect information such as your name, address, phone number, email address and billing information. This information is used to process and fulfill your order, and to contact you directly should the need arise.

The Windsurfing Shed has an email newsletter, which we use to occasionally notify existing customers of current news, promotions and events. These emails are sent infrequently, and you are free to opt out of this newsletter at any time.

The Windsurfing Shed may occasionally send you promotional materials via physical mail, such as catalogs or flyers for sales and events at our store.

The Windsurfing Shed reserves the right to update and make changes to this policy.